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Expert Support to Design, Deliver, and Refine World-class Client and Guest Experiences

“How people feel in your space is as important as what they came for.”

Gweal Experience Architects is a boutique consultancy that partners with organisations to design, operationalise, and help achieve exceptional client and guest experiences. 

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Whether you are launching a new corporate workplace, opening a flagship residential development, or looking to elevate existing service protocols, Gweal is perfectly positioned to turn your vision of exceptional client experiences into operational reality.


Drawing on extensive expertise in hospitality, operational excellence, and service design, Gweal supports businesses in shaping how their work environments make people feel, not just how they function, infusing clarity, structure, and genuine warmth into every touchpoint.


Named after Gweal, one of the Isles of Scilly, our name reflects a place of perspective and clarity. Gweal is not just where the idea began, it’s how we work: with a clear view, a practical touch, and a commitment to creating a lasting impact.

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What’s your current goal or challenge?

Planning & Managing a Move into a New Corporate Office

and want to ensure your client experience is brilliant from day one?

Looking to Audit Your Current Service Levels

and uncover the hidden gaps and opportunities to elevate your Client Experience?

Preparing to Launch a New Residential Property

and want service excellence in place from day one, or aiming to elevate the experience in an existing property?

Looking to Outsource or Re-tender Your Front-of-House Services

and want expert, impartial guidance to ensure the outcome reflects your brand and delivers from day one?

Building a High-Performing Client-Facing Team

and require expert support to find, assess, and shape the right people to bring your service vision to life?

Looking to Improve Your Client or Guest Experience

and turn everyday service into something consistently exceptional and memorable?

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Meet Greg Mace

Founder & Chief Experience Architect

A seasoned entrepreneur and service visionary, he has spent over 25 years shaping how people experience place, culture, and connection.


Before founding Gweal, he launched and led some of the UK’s most celebrated hospitality and guest services businesses including Rapport (part of Compass Group), and Portico (part of WSH). Most recently, he served as Chief Experience Officer at Riverstone, redefining luxury residential later living in central London.

Our Story

The name Gweal is more than a reference, it’s a return to our founder Greg Mace’s roots.

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“As a boy growing up on the island of Bryher in the Isles of Scilly, I would regularly climb to the top of Gweal Hill, one of the highest points on the island..."

Case Studies

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As co-founder of Portico, Greg launched one of London’s first boutique front-of-house providers, helping blue-chip clients reimagine their guest experience when outsourcing was still new.

Portico
READ CASE STUDY
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Greg founded Rapport within Compass Group Plc to set a new benchmark in guest services, growing it over a decade from concept to £35m+ turnover, nearly 1,000 UK employees, and global reach.

Rapport
READ CASE STUDY
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Greg held the role of Chief Experience Officer at Riverstone, a pioneering developer/operator redefining luxury later living in London and backed by Goldman Sachs.

Riverstone
READ CASE STUDY
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“Greg has been instrumental in bringing our first two residences to life, developing a proven blueprint for success, and creating environments where the warmth and professionalism of the service have set new standards for resident advocacy...”

Martin Earp, CEO Riverstone

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Let’s Talk About Your Vision

Whether you’re launching something new or seeking to improve what already exists, Gweal helps you craft client experiences that feel as brilliant as they function.


If you’re curious about how we might work together, let’s have a chat. We’ll explore your ideas, uncover opportunities, and sketch out a clear direction, no pressure and no strings attached.

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